Legal

Returns Policy

Here at Recovery Club SA we aim to be the best in the business and strive to provide you with the best products and services. In the case that one of our products goes wrong or you are unhappy with our services, PLEASE let us know about it; we are open and honest and will do our best to make it right. Find us via email or call us for assistance.

RETURNS POLICY
30-DAY MONEY BACK GUARANTEE – RETURN AND EXCHANGE POLICY

In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30) days of the delivery date. If you purchase the incorrect size attachments, they may be exchanged within thirty (30) days of the delivery date. All returns and exchanges are subject to the conditions listed below.

1) Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by contacting us at :

admin@recoveryclub.co.za or Matthew Cell +27 79 135 6311

Returned items without an RMA number will not be eligible for a credit .

2) Returns must be shipped within 30 days of the delivery date; exchanges must be shipped within 30 days of the delivery date.

3) Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed “unacceptable” and you will be so notified. Unacceptable returns and/or exchanges may be re-shipped to you following payment of an inspection/shipping fee.

4) Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being sent back for credit to be applied to your credit card.

5) If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.

6) All partial or full refunds will be posted to the credit card used for purchase.

7) NormaTec is not responsible for items lost or damaged during shipping.

RETURN SHIPPING DIRECTIONS

Step 1: Contact us at Matthew Cell +27 79 135 6311 or admin@recoveryclub.co.za to obtain a Return Merchandise Authorization (RMA) number.

Step 2: Place item(s) with original packaging and all original shipping documentation inside the shipping box. Be sure to include your name, contact information, reason for return/exchange, and RMA number in the shipment so that we can properly process your return/exchange.

Step 3: Ensure your name, address and RMA number are also on the outside of the shipping box, and ship to Recovery Club , 173 Oxford Rd, Rosebank, Johannesburg, 2196 for Attention Matthew Hatch .

Step 4: Ship via Fedex . Be sure to obtain delivery confirmation and full insurance if necessary. Recovery Club is not responsible for items lost or damaged during shipping.

Covid-19 Lock Down Measures

Due to the constraints of our courier services as a result of The Covid-19 Lock down measures taken by our government, all orders placed on our shop will be on back order unless otherwise confirmed via email or phonecall by Recovery Club staff. This will be the Norm until further notice... PLEASE STAY SAFE!