Legal

Shipping Policy

Thank you for visiting and shopping at www.recoveryclub.co.za. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time – All orders are processed within 10-14 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates- Shipping charges for your order are automatically included in the purchase price.

Shipment addresses – Recovery Club ships to addresses within the Republic of South Africa

Shipment confirmation & Order tracking – You will receive a shipment confirmation email once your order has been shipped. You will be notified every step of the way and notified of any delays. Should you wish to contact us with regards to the status of an order please send an email to admin@recoveryclub.co.za or call us on +27 79 135 6311

Damages- Recovery Club South Africa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy – We currently do not ship outside the Republic of South Africa.

Returns Policy – Our returns provides detailed information about options and procedures for returning your order.

Covid-19 Lock Down Measures

Due to the constraints of our courier services as a result of The Covid-19 Lock down measures taken by our government, all orders placed on our shop will be on back order unless otherwise confirmed via email or phonecall by Recovery Club staff. This will be the Norm until further notice... PLEASE STAY SAFE!